Wilson Windows has made it as a finalist at the "National Customer Satisfaction Award 2016".
Wilson Windows is celebrating being named Network VEKA's 'Best New Member: South' at a glittering awards ceremony in Stratford-Upon-Avon.
Our family-run firm was established in 1984 by Michael Wilson and is now co-directed by his son and daughter-in-law Dale and Karen Wilson, with our son Callum having also joined the business.
We’re so glad we were able to join the organisation. Customers love the deposit protection, insurance-backed guarantees and other incentives and, to be honest, it just 'feels' better to work as a Network VEKA member. We know the standard of our work is great and, with the Network behind us, customers have that confidence too.”
Network VEKA is the UK's most trusted installer network that only accepts the very best, most professional window and door companies, and then makes sure they stay the best. All prospective members undergo rigorous vetting before being accepted and must agree to regular audits and training.
The 'Best New Member, South' accolade follows a survey of every customer of every Network VEKA member company across the UK – nearly 16,000 households in total.
Our showroom in Loughborough is ready for Christmas!
When it comes to improving your home with new windows and doors, it can be a daunting task to find a company that you can trust. Choosing a certified installer to complete the work means you can rest assured that the installation complies with Building Regulations and is therefore legal and correct.
From June 2014 installers and surveyors must prove they hold the minimum technical competencies (MTC's). All installers and surveyors are provided with a branded ID card so you know they are exactly who they claim to be and work at the standard you would expect.
Customers should also be provided with independent financial protection, in the unlikely circumstances that the company cease to trade.
A new arched composite door will bring a touch of tradition and class to your home, as well as letting you discover the true meaning of a grand entrance!
Arched composite doors bring together the traditional strength and low-maintenance benefits of uPVC and the individuality offered by the variety of colours and finishes in which the new, more technologically advanced materials can be supplied.
If you’d like to learn more about arched doors, and the styles of arched front doors available, and find out whether your home would benefit from having them installed, contact us and we’ll be happy to advise you on the options which would be right for you.
After Callum attended the sales training coarse, he enjoyed having a look around the Veka Factory, where he got to see all area's in production.
Network VEKA members set sail for free sales training
Network VEKA members have enjoyed the first in a number of sales training events provided, free of charge, by the organisation.
Network VEKA is proud to offer much, much more than marketing support alone. The organisation is well known for its training and qualification opportunities, business planning and administration support, as well as technical, compliance, legal and finance assistance.
Now, Network VEKA has hit the mark once again with a series of sales training events.
Colin Torley, Sales and Marketing Director of The VEKA UK Group, explains: “We’ve run sales training events before and they’ve always been an extremely popular part of our offering.
“We know that our members see the value in this training and the first one has already been well attended with 21 delegates joining us from nine different member companies. We’ve planned another in Reading on November 3rd and a course at Thistle Windows, Aberdeen on November 10th, for our members in Scotland. If all goes to plan, we’re looking to host a couple more in 2016.
“We know that installers are still experiencing change in the way they generate sales leads, with the majority now coming in online. These courses have been designed, in part, to help installers adapt their approach to handling enquiries from different lead sources.
“When Network VEKA was founded, it was to provide a safe, honest and professional alternative to the glut of dodgy, door-to-door double glazing sales people. Now, we often find that installers shy away from sales techniques to avoid being associated with this pushy stereotype. We want to help them use the sales tools that are available to secure sales in a transparent manner and prevent them missing out on valuable opportunities.
“Delegates attending the first course were asked to bring an example quote with them, to compare and discuss with other members. This was a great opportunity for members to learn from each others’ ideas, as well as from our experts.
“The course was designed to cover everything, from ‘how buying habits have changed’ and ‘what effect the internet has in empowering customers’ to ‘how to adapt your approach for different customer types’ and ‘how to close the sale more quickly.’
“The session was rounded off by looking at all the Network VEKA sales tools in detail and examining how to use them to win more work at better prices. Members were given a sales guide to take away and follow for future leads.
“With our support – and with training events like this – members’ sales continue to build year upon year. Network VEKA is the finest installer support offering in the industry, and it’s obvious that we’re doing something right; our members collectively sell £1.2 million per week, and still maintain an outstanding customer satisfaction rating of 97%!”
Sales Manager of Wilson Windows Callum Wilson was one of the members to benefit from the first in this series of sales events: “I really enjoyed the sales training, it was great to meet different people from around the country in the same industry and hear their thoughts and ideas, some of which I could take back with me and implement in our business.
“I also enjoyed going into more depth on Network VEKA which has given me a broader understanding that will add to my confidence when approached by customers. This was my first sales course and it has prompted me to adapt my sales techniques when I’m talking to customers – it was definitely a valuable first experience and I’ll look forward to more in the future.”
After visiting the FiT Show a few weeks ago, we have the pleasure of offering the all new, Apeer doors! Take a look at our photos to see the brand new collection!
We now offer Juliette Balconys to accompany our French Doors!
We'll get some information up soon but in the meantime, give us a call and we will answer any queries you have!